Welcome to BPO Academy Nigeria

The Nigerian BPO Academy, an initiative of the renowned Nigerian training company called Multimix Academy, is well on its way to becoming Nigeria's most state-of-the-art; biggest and knowledge-empowered BPO training organization. Built around a unique DNA, the NBA programs and activities are founded on the most sophisticated and relevant global standards shared by BCI - systems and processes that are being used world-wide in the development of human talents for the BPO industry.

The World Class in Nigeria - We are doing it

BACAN, after completing its appointment as BCI's authorized Certification Training provider, has set its eyes on offering absolutely the latest BPO training and talent development solutions to not only the existing the Nigerian BPO players, but also to those who plan to set up their operations in Nigeria in the next few years. More importantly, BACAN is the only touch-point in Nigeria for attaining the prestigious BCI

certifications.

In the next few months, BCI and BACAN are ready to launch in Nigeria, the following:

EIGHT world class BPO training and Certification programs for team leaders and BPO managers

FOUR world-class Agent-level talent development and certification programs cutting across the contact center and non-voice domains

FOUR different types of world class BPO Skills Development and Certification programs for young University students in campuses.

These programs will prepare students for lucrative BPO jobs across various kinds of BPOs and contact centers by the time they pass out of college. Needless to say, the curriculum of all NBA training programs is derived directly from the BCI global human competence standards (the HCMS21, Release 3.2); all training systems are governed by the statutes of the BCI standards and even the content is optimized in accordance to the knowledge demands as prescribed under BCI HCMS21, Releases 3.0 and 3.1.