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    Certifications

     

    Common Courses for All certification Categories

    • Introduction to the BPO/KPO Industry
    • English Language Proficiency
    • Ms Office Tools
    • Personal Effectiveness Principles and Techniques
    • Essentials of Customer Handling Skills and Knowledge
    • Essentials of Process Handling Skills and Knowledge
    • Help Desk and Tele-selling Proficiency

    CERTIFIED CUSTOMER CARE PROFESSIONAL (CCCP)

    • · Basics of Computer
    • · Internet and Browsing Skills
    • · Cognitive Skills
    • · Professional Conduct
    • · Cultural Sensitivity

    CERTIFIED CUSTOMER CARE TEAM LEADER (CCCTL)

    • · Professional Conduct
    • · Ms Project Essentials
    • · Business Communication (Physical)
    • · Business Communication (online)
    • · Leadership skills

    CERTIFIED CUSTOMER CARE MANAGER (CCCM)

    • · Business Etiquette
    • · Ms Project Advanced
    • · Business Succession Planning
    • · Lean Process and Six Sigma
    • · Emotional Intelligence
    • · Change Management

     

    CERTIFIED CUSTOMER CARE TRAINER (CCCT)

    • · Facilitation Skills
    • · Train-the-Trainers
    • · Presentation Skills
    • · Public Speaking
    • · Measuring Results from Training

    CERTIFIED BUSINESS DEVELOPMENT EXECUTIVE (CBDE)

    • · Negotiation Skills
    • · Proposal Writing
    • · Sales Fundamentals
    • · Overcoming Sales objection
    • · Presentation Skills
    • · Public Speaking

    CERTIFIED HUMAN RESOURCE EXECUTIVE (CHRE)

    • · Employee Recruitment
    • · Human Resource Management
    • · Employee Motivation
    • · Business Succession Planning
    • · Job Search Skills
    • · Performance Management

    CERTIFIED FINANCIAL SERVICE PROFESSIONAL (CFSP)

    • · Essentials  of Finance, Accounting & Statistics
    • · Debits and Credits
    • · Accounting Principles,
    • · Chart of Account, Depreciation and Break Even Point
    • · Accounting Basics
    • · Glossary of Finance and Business Terms
    • · Payroll Accounting
    • · Accounting Equations
    • · Account Receivable
    • · Adjusting Entries
    • · Bonds Payable
    • · Cash Flow Statements
    • · Financial Ratios
    • · Financial Accounting
    • · Account Generator in Order-to-Cash Processes
    • · Procure to Pay Processes

    CERTIFIED BACK-OFFICE OPERATIONS PROFESSIONAL (CBOP)

    • Knowledge OF Transaction-Based process
    • Getting Organized
    • Getting It All Done On Time
    • Special Tasks
    • Empowering Yourself
    • Working in Teams(Interpersonal Skills)
    • Taking Care of Yourself (Ergonomics)
    • Knowledge of Important Transaction Services Client Verticals

    Though AOPN is a not for profit organisation, nonetheless, it is an extended enterprise platform that both local and global companies (Outsourcing service buyer) can select/combine services provided by AOPN members towards resolving business challenges at the right quality and cost.Visit website for More.