Bpo Academy Nigeria

BPO Academy Nigeria ( BACAN) offers services to client organizations to help save costs and increase output quality. Hence, the need for standards is most critical for all players. In order to help Nigerian BPOs increase their business volumes and margins, adoption of global BPO standards has become a necessity. On another front, adoption of global standards and systems of professional competence, talent development and certifications will help Nigeria attract more direct investments from foreign BPOs.

As all of us are aware, the Nigerian government is trying hard to push the adoption of global competence standards and talent development systems to help the country build a large pool of deployment-ready BPO professionals.

The HCMS - standards for BPO professionals - for instance, today enunciates professional standards across 21 competence attributes and professional pre-requisites (and hence HCMS Release 3.1 under current circulation) and covers all six levels of BPO operatives and functionaries - from business & functional leaders and managers to team leaders, senior associates and fresh, young service associates and agents.

Likewise, the Service Delivery Master Standards (SDMS Release 1.2 under current circulation) has given BPO companies a sharp set of tools to resize and polish their operations and improve business across the board and helps BPOs optimize processes and practices along well-proven lines more conveniently.

The third BCI standards set - the Talent Management Master Standards (TMMS Release 1.4 in current circulation) has consummately filled the long-standing gap of BPO's own, dedicated set of standards. It addresses 10 critical strategic, process, and environment dimensions and prescribes standards across more than 100 parameters that impact metrics of Talent Management effectiveness in a typical BPO organization.

To know more about BACAN standards and how they impact a BPO’s competitiveness and overall business, please write at: standards@bpoacademynigeria.com