WHAT WE OFFER (OVERVIEW)
Recent Development in the service-driven industry has shown that excellent customer service delivery is pivotal to the success and sustenance of organizations. Customer service is the starting point of all business interactions; it must be skillfully managed to minimize loss and maximize profit. Excellent service is, therefore, achievable and sustainable through unrelenting commitment and vigorous insistence on the highest standards of employee performance in the area of customer service and relationship management.
The importance of quality service delivery cannot be overemphasized in any business environment, regardless of the size of business operations, service focus or marketing priority. In fact, the most successful companies take customer service farther than their consumer relationship practice and apply it to the staff itself. When a service team regards and treats each other with the same consideration and respect that they would offer the customer, amazing team spirit is created and overall work dynamics of the establishment is improved.
We provide professional training for the contact centre and the BPO industry.
We prepare candidates for the rigorous certification process of the BCI world-class certification.
We also give specialized training to the candidates in line with the nature of call centres they are going to work in.
We offer human resource outsourcing services by deploying and managing certified candidates in call centres and other BPO.
We recruit and train for companies on demand with a lead time of 5 weeks before deployment.
We offer consultancy services to companies going into the BPO industry in the areas of feasibility studies, managing their entire process including human resource.
In Addition To What We Offer
Customer satisfaction and customer loyalty are improved when your employees are properly trained to demonstrate professional customer service skills in their every minute conduct within or without the organization. This also ensures that the organization retains, enlarges its customer base, increases its profit margin and improves its overall image. Satisfied customers, it has been observed, are likely to recommend your organization to other potential customers.
Based on the foregoing, our seminars, master classes and certifications present concepts, insights, the practical support tools, the requisite skills that will give participants the competitive edge they need to confront the very competitive Nigerian (customer-driven) business environment.